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1-866-590-4288EN/FR
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§ Support

We pick up the phone.

PHONE
+1 866 590 4288
Mon–Fri 8:30–17:00 ET
EMAIL
support@ibt.ca
Under 4h response during business hours
SUBMIT A SUPPORT REQUESTStructured form — serial number, symptoms, logs. Fastest route to a diagnosis.
§ Downloads

Datasheets, drivers & BIOS

BROWSE THE DRIVER LIBRARY92 chipset, graphics, network, audio and storage packages — searchable by board or chipset.
Company documents
Product documentation

Datasheets and manuals are published on each product page — 245 datasheets across the catalogue. Open any product and use the Downloads tab.

BROWSE PRODUCTS
§ RMA Process

Returns & repairs

All IBT products carry a 2-year warranty. To start a return or repair, submit an RMA request and we will issue an RMA number within 1 business day. Do not ship without an RMA number.

01
Request

Submit the RMA request with model, serial number, purchase date and fault description.

02
Ship

IBT issues an RMA number within 1 business day. Ship the unit prepaid, clearly marked with the RMA number.

03
Resolution

IBT diagnoses and repairs or replaces within 10 business days. Return shipping covered by IBT for in-warranty units.

START AN RMA REQUESTEMAIL SUPPORT
§ FAQ

Common questions

What is your standard warranty?

All IBT-branded products carry a 2-year limited warranty from date of shipment. Extended warranty to 5 years is available at time of order.

How do I start an RMA?

Submit an RMA request from the Support section and we will issue an RMA number within 1 business day. Unauthorized returns cannot be accepted.

Do you offer evaluation units?

Yes. Evaluation loan units are available on qualified design-in projects. Contact your sales engineer to discuss evaluation terms. Demo units require a refundable deposit.

Can you customize a BIOS for our product?

Yes. We hold BIOS source rights on select platforms. Typical BIOS customization turnaround is 5–10 business days. Contact engineering for scope and pricing.

What OS images do you support?

We pre-image systems with Windows 11 IoT Enterprise, Windows 10 IoT Enterprise (LTSC), Ubuntu Server 22.04 LTS, and Ubuntu Desktop 22.04 LTS. Contact us for other distributions.

How do you handle product end-of-life?

IBT provides minimum 12-month advance notice of any platform EOL. For customers on our Long-Term Supply Agreement, we guarantee 7-year availability from production start.